Summary: We offer a 24-hour refund window for first-time subscribers. After 24 hours, all payments are final due to the nature of digital signal delivery.
1. Refund Eligibility
- First-time subscribers: Eligible for a full refund within 24 hours of initial payment, if no signals were acted upon.
- Renewal payments: Not eligible for refund — you chose to renew with full knowledge of the service.
- Technical issues: If you did not receive Telegram channel access within 24 hours of confirmed payment, you are eligible for a full refund.
2. Non-Refundable Situations
- You received signals and acted on them (even partially)
- Refund requested after 24 hours of first payment
- Subscription cancelled mid-month — no partial refunds for unused days
- Trading losses resulting from following our signals
- Account banned for violating our Terms of Service
3. How to Request a Refund
1
Contact Us Within 24 Hours
Send a message to our Telegram @ArbVertex or use our contact page. Include your Telegram username and payment transaction ID.
2
Verification
We will verify your payment on-chain and confirm eligibility. This typically takes 2–4 hours during business hours.
3
Refund Processed
Approved refunds are returned in USDT to the same wallet address used for payment. Processing time: 24–48 hours. Network fees are deducted from the refund amount.
4. Payment Method Note
All payments and refunds are processed in USDT (Tether) on TRC-20 or ERC-20 network. Due to the nature of blockchain transactions, we cannot reverse a payment — refunds are processed as new outgoing transactions. We are not responsible for network congestion delays.
5. Contact
For refund requests: Telegram @ArbVertex or contact-arbvertex.html